PRIVACY POLICY

Brilliant-Removals.com Limited

Company No. 13583866

Registered Office: Argyle House, Surrey, KT12 1PN

Tel: 0203 488 9373

Email: bookingsteam@brilliant-removals.com

Last Updated: February 2026

Brilliant-Removal.com Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following information:

Identity Data

– Name, title.
– Contact Data
– Email address, telephone number, property addresses.

Booking Information

Move dates, property details, inventory information, access notes and service requirements.

Payment Information

Payments are processed securely via Stripe. We do not store full card details.

Technical Data

IP address, browser type, device information and website usage data via cookies or analytics tools.

We collect personal data when:

– You request a quotation
– You complete a booking form (Bookly system)
– You contact us via phone, email or WhatsApp
– You use our website
– You engage us for services

We process personal data under the following lawful bases:

Contractual Necessity

To provide the services you have requested.

Legitimate Interests

To operate, improve and manage our business effectively.

Legal Obligation

To comply with tax, accounting and regulatory requirements.

Consent

Where required for marketing communications or optional cookies.

We use your information to:

– Provide quotations
– Manage bookings
– Coordinate removals
– Process payments
– Communicate regarding your move
– Improve our services
– Comply with legal obligations

We do not sell personal data to third parties.

We may share personal data with:

– Payment processors (Stripe)
– IT and booking system providers (Bookly)
– Professional advisers (accountants, legal advisers)
–  Regulatory authorities where required by law

All third parties are required to respect the security of your personal data.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

Our standard retention periods are as follows:

– Booking and service records: up to 6 years from completion of service (for accounting, tax and legal purposes).
– Financial transaction records: up to 6 years in accordance with HMRC requirements.
– Quotation data (where no booking proceeds): up to 12 months.
– Marketing consent records: until consent is withdrawn.
– Technical and analytics data: in accordance with analytics provider retention settings (typically 14–26 months)
– Email correspondence: retained where relevant to contractual or legal matters.

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

Payment details are processed securely via encrypted third-party providers.

You have the right to:

– Access your personal data
– Request correction of inaccurate data
– Request erasure (where legally applicable)
– Restrict processing
– Object to processing
– Request data portability
– Withdraw consent (where applicable)

To exercise your rights, contact: bookingsteam@brilliant-removals.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Service use is governed by our Terms of Service.

Our website uses cookies to improve functionality and user experience.

You can manage your preferences through our cookie consent tool.

For further details, please see our Cookie Policy.

Where third-party service providers process data outside the UK, appropriate safeguards are implemented to ensure compliance with UK GDPR.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.