How far in advance should I book my move?

We recommend booking 1–2 weeks in advance for local moves and 2–4 weeks for long-distance or larger moves. Last-minute bookings are often possible—contact us to check availability.

Do you offer packing materials and packing services?

Yes. We supply boxes, bubble wrap, tape and more, and we offer full or partial packing services. We can also unpack and remove packaging after delivery.

Can you disassemble and reassemble furniture?

Absolutely. Our team can disassemble and reassemble beds, wardrobes and other furniture. You can add this service when booking.

Are my belongings insured during the move?

Yes. We carry Goods in Transit and Public Liability cover. If you have high-value items, please tell us in advance so we can note them appropriately.

Do you provide long-distance or nationwide moves?

Yes. We handle UK-wide relocations, including multi-day moves with optional storage and packing.

What items can’t you move?

We cannot transport hazardous materials, illegal items, or anything prohibited by law or our insurance. If you’re unsure, ask our team before booking.

Can you do evening or weekend moves?

Yes. We operate 7 days a week and can arrange early morning, evening and weekend moves on request.

Do you offer clearance or rubbish removal?

Yes. We offer licensed clearance and rubbish removal, which you can add to any move.

Questions to Ask When Moving

Moving to a new home is one of life’s biggest milestones — exciting, challenging, and sometimes overwhelming. Whether you’re relocating across the city or moving long-distance, the process involves countless details that can easily slip through the cracks. Asking the right questions before, during, and after your move can make the entire journey smoother and more stress-free. In this guide, we’ll go through the most important questions to ask when moving, covering everything from planning and packing to dealing with movers and unexpected costs. These questions will help you make informed decisions, avoid common mistakes, and ensure your moving day goes as smoothly as possible.

Questions to Ask Yourself Before Moving

Before you start packing boxes or calling removal companies, pause for a moment to ask yourself these key questions. Proper preparation will help you set realistic goals and stay organised throughout the process.

1. Why am I moving, and what’s my timeline?

Understanding why you’re moving — whether it’s for work, family, or lifestyle change — helps you prioritise tasks. Establishing a moving date early on gives you a realistic timeline for packing, hiring movers, and transferring utilities.

2. What’s my moving budget?

One of the first things to consider is how much you’re willing to spend. Your budget should cover:

Moving company costs
Packing materials and boxes
Insurance or damage protection
Cleaning services for the old or new property
Temporary accommodation (if needed)

Tip: Use your Home Moving Checklist to track these costs.

3. What items should I take or leave behind?

Decluttering before a move saves money, time, and space. Ask yourself:

Do I use this regularly?
Does it fit my new home?
Can I donate or sell it?

A minimalist approach helps make unpacking far more pleasant.

Questions to Ask Your Moving Company

If you’re hiring professional movers, communication is key. Not all moving companies operate the same way, so make sure you have clear answers to these questions.

1. Are you licensed and insured?

This is non-negotiable. Hiring a licensed and insured company protects you in case of accidents, damage, or loss during transit.

2. How do you calculate moving costs?

Ask for a detailed cost breakdown. Most companies base pricing on:

Volume (cubic feet or number of boxes)
Distance of the move
Labour time required
Access issues (stairs, narrow hallways, no parking)

You can learn more in our related blog: How Are Removal Costs Calculated in London?

3. What’s included in your service?

Don’t assume everything is covered. Clarify whether your movers:

Provide packing materials
Disassemble and reassemble furniture
Handle fragile or valuable items
Offer storage options if your new home isn’t ready

4. Are there any additional or hidden charges?

Ask about:

Parking permits
Fuel surcharges
Waiting time fees
Stairs or long-carry fees

This helps avoid surprises on the invoice.

Tip: For deeper insight, see our guide on Hidden Costs When Moving.

5. What happens if my movers are late or don’t show up?

Delays happen. Know your mover’s contingency plan.
Read the article on What to Do If Movers Are Late on Moving Day provides a step-by-step action plan for such situations.

Questions to Ask About Packing and Supplies

Packing can be one of the most time-consuming parts of moving. Asking the right questions about materials and strategy can save both stress and money.

1. What packing supplies do I need?

You’ll need:

Boxes (various sizes)
Bubble wrap or paper for protection
Strong packing tape
Labels and markers
Furniture blankets

If you’re unsure, our detailed guide — Packing Supplies for Moving — covers everything you’ll need.

2. Can I pack my own belongings?

Some moving companies prefer to handle all packing for insurance purposes. Others allow you to do it yourself to save costs. Ask your mover what’s permitted.

3. How should I pack each room?

Organise your packing room-by-room to make unpacking easier. Label each box clearly with its contents and destination room.

Need help with this? See our post: How to Pack a House for Moving.

4. Do I need special packing for fragile or valuable items?

If you own art, glassware, or electronics, ask your movers about custom crates, protective wrapping, or extra insurance options.

Questions to Ask When Moving to a New Area

If your move involves a new neighbourhood, city, or country, gather local insights to help you settle faster.

1. What are the local amenities like?

Research nearby shops, schools, public transport, and healthcare. This helps you adjust quickly after your move.

2. What are the parking and access rules at the new property?

Always confirm where movers can park. If permits are required, arrange them in advance to avoid fines or delays.

3. Are there any moving restrictions or building policies?

Some apartments or neighbourhoods restrict moving hours or truck sizes. Confirm these rules before booking your move.

Questions to Ask During the Move

Moving day can be hectic. Stay proactive by asking these questions once movers arrive.

1. What should I do while movers are moving?

You don’t need to micromanage, but stay available for guidance. Make sure movers know where to place boxes and fragile items.

See our related post: What Am I Supposed to Do While Movers Are Moving?

2. How can I make moving day go smoothly?

Double-check your checklist, keep snacks and water handy, and ensure everyone knows their responsibilities.

A full moving-day guide is available in Preparing for Moving: What to Expect on Moving Day.

3. What should I wear on moving day?

Choose comfortable clothing and closed-toe shoes. You’ll be lifting, walking, and unpacking, so safety and comfort are key.

Questions to Ask After the Move

Once you’ve settled into your new home, there are still a few important details to check off.

1. Have all utilities been transferred or activated?

Confirm that electricity, water, gas, and internet are working. Delays in activation can disrupt your first few days.

2. Did all boxes and furniture arrive safely?

Inspect your belongings before signing any delivery confirmation. If anything is damaged or missing, contact the moving company immediately.

3. What should I unpack first?

Start with essentials: toiletries, bedding, basic cookware, and important documents. Our Home Moving Checklist includes a step-by-step guide for unpacking efficiently.

Bonus: Questions to Ask For A Stress Free Experience

Can movers disassemble furniture that won’t fit through doors?

Should I take photos of valuables before the move for insurance?

Do I need to tip movers, and how much is appropriate?

How do I make sure my address is updated everywhere?

What day and time are best for moving in London?

Request Moving Quote

Conclusion

Asking the right questions when moving is more than just a precaution — it’s your roadmap to a smooth, stress-free experience. From budgeting and planning to dealing with movers and unpacking, each question ensures that you stay in control of your relocation.

Whether you’re preparing to move across town or planning a big relocation to London, thoughtful preparation and open communication are key.

Be sure to explore our related guides: